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What is Experience Russia’s policy on refunds?

June 11, 2018

100% refund if the ship does not call into St. Petersburg port.

100% refund if you cancel your tour reservation no later than 15 days before your tour begins.

80% refund if you cancel your reservation in writing 15 days to 3 days before the start of the tour.

No refund will be provided if you cancel your reservation within 72 hours of the start of the tour.

No refund will be made in the case of a “no-show” (“no-show” is a guest who never cancelled, and never reported to our waiting guide/manager at the port after their ship’s arrival).

Tours including Ballets, The Russian Folk show, or any other theater performances are non-refundable regardless of the amount of prior notice.