The answer is very simple: because we care about your happiness and comfort, we did not forget that we work for people. Business is not just about money and profits, it is about idea, purpose and quality. Most of the companies forgot about it and this is where we are different, we do remember about the purpose of our work: to make our customers happy and their holidays unforgettable.
- Visa coverage. Every single guest traveling on a cruise ship gets a complete 72-hours visa coverage with Experience Russia. Send us your passport information and we will prepare all documents that will grant you a 3-day visa-free stay on territory of Russia completely for free!
- Free Cancellation. Change of plans? Would like to cancel? No problem! You have up to two weeks to cancel absolutely for free!
- Money-back guarantee. With our clients, we built relationships of trust. Experience Russia is a reputable and honest company operating according to the standards of American market. That is why we offer a unique money-back guarantee program. Not satisfied with the service? We will give you money back!
- On-time guaranteed arrival to your ship. Guests travelling by a cruise ship can feel safe with Experience Russia. Every single tour will arrive to the port on time. The scheduled time of group’s arrival is minimum one hour before your ships “all aboard” time. In addition to that we always have one spare van on stand in case of an extraordinary emergency. (If there is something “hypothetically” to occur, we would not only return your money for the tour, we would also pay 100% of any and all costs associated with quickly delivering you to your ship’s next port of call.)
- We are flexible in questions of payment. We do not require an immediate prepayment. We accept cash, credit and debit cards, as well as cheques.
- We always have some hot deals. Our team carefully crafts special offers and discounts for each month. Just open the “tours page” and choose one. With us children under 6 travel for free, students and seniors are eligible for special discounts. If you assemble a group of 15, you get the tour for free and each of the members of the group gets additional 5% discount!
- Small group sizes. Comfort can’t go along with crowds. We pay a lot of attention to each of our guests and put their happiness over the profit of the big bus. That is why we do not operate with huge buses and giant groups. The max size of our groups is 16 people. With us you will never travel in a vehicle packed with 40 other strangers.
- Quality guaranteed. Our company is officially registered in Russian Ministry of Tourism. Experience Russia is fully covered by insurance for providing inbound tourist services for international travellers. What is more, Experience Russia is an official trademark registered in the US.
- Contacting us. For your convenience, we are accessible 24/7. We will be happy to answer your call on our toll-free line, reply to your email or meet with you face-to-face. Our representative would be happy to meet with you in our US office.
- Qualification of our guides. We believe in what we are doing and that is why we carefully choose members of our staff. All our guides are licensed local guides, real professionals with many years of experience. We make special chain of interviews for each candidate and carefully choose the best ones.
- Transportation. Our vans come equipped with comfortable seats and air conditioning systems and are always clean. Our experienced drivers are certified, always on-time, helpful and caring, always ready to make your St. Petersburg tour the most memorable part of your holidays.
- Variety of options. We offer a big variety of tours and evening options, including ballet, dinner in a family, cooking class, etc. You are travelling alone, with your older parents or young kids, the composition of your party will not affect the quality of the tour. We have options for everyone. What is more, we provide tours in many foreign languages, including German, Spanish, French, Italian and Chinese.
- We pay attention to small details. All our guests are provided with one bottle of still water each day of touring; all our groups over 10 people are provided with personal ear phones. In case of the bad weather we always have ponchos for each guest. Allergic to something? Need some special attention or would prefer a different pace? Not a problem! Our job is to make you happy during your stay in St. Petersburg.
- High quality meals. We prepare tasty lunches and fresh hot meals. In our company there is no such thing as fast food lunches. We believe that tasty food makes people happy, that is why every cafe and restaurant you eat lunch or dinner at we check ourselves. You will never eat junky food on our tours.